Helpdesk Assistant Manager

Role overview

This is an entry-level full-time helpdesk role based in Delhi. The position involves supporting B2B customers, handling service requests, and maintaining a professional, customer-focused experience throughout the day.

What you will do

• Handle inbound customer questions from business clients quickly and professionally.
• Investigate customer problems, identify the cause, and work toward a resolution.
• Keep turnaround time low for all requests and follow-ups.
• Offer service-related guidance and training to customers whenever needed.
• Represent the support team with a positive, courteous, and solution-oriented approach.

Working arrangement

This is a work-from-office role. The shift runs from 8:30 AM to 6:30 PM.

Who can apply

Applications are open only to candidates based in Delhi.

Compensation and experience

The role offers a yearly salary of INR 2,60,000. No prior experience is required.

Other requirements

• Must be willing to work hard and take ownership of assigned responsibilities.
• Should communicate in a polished and professional manner.
• Needs to bring a positive, motivated, and friendly attitude.
• Expected to remain consistent in performance and meet expectations reliably.

Perks

• Informal dress code
• Free snacks and beverages

About the company

iBankLive.com is operated by The Agency Source, a major creative media monitoring company in India covering TV commercials, print advertisements, radio spots, online ads, and news.