Desktop Engineer - Immediate Start

Role overview

We are hiring an experienced Desktop Engineer / EUC Engineer for a short-term assignment in Croydon, UK. The position is based onsite and is intended for someone who can step in quickly and contribute in a busy IT support setting.

This is a 10-week contract with an immediate start. The ideal candidate will be practical, adaptable, and comfortable handling day-to-day support work in a fast-moving environment.

Key responsibilities

• Deliver second-line support for desktop users in a Windows environment.
• Investigate and fix issues related to Windows 10 and Windows 11.
• Support Microsoft Office and Microsoft 365 tools, including applications such as Outlook, Teams, and OneDrive.
• Diagnose and resolve hardware problems involving laptops, desktops, and peripherals.
• Perform desktop setup, imaging, build, and deployment tasks.
• Handle onboarding and offboarding activities for joiners, movers, and leavers.
• Record and manage incidents and service requests in a ticketing platform while meeting SLA targets.
• Support device refresh and rollout exercises.
• Work with other IT specialists to escalate and resolve more complex technical issues.

Experience and skills needed

• Background in Desktop Support or End User Computing (EUC).
• Good working knowledge of Windows 10/11.
• Experience supporting Microsoft 365 products.
• Hands-on use of Active Directory for user administration and group policy management.
• Exposure to imaging and deployment tools such as SCCM, Intune, or MDT.
• Strong troubleshooting ability and a methodical approach to problem-solving.
• Clear communication skills and a customer-focused attitude.

Desirable experience

• Experience delivering Intune or Autopilot deployments.
• Understanding of basic networking concepts such as VPN, Wi-Fi, and connectivity troubleshooting.
• Prior experience working in a fast-paced or project-led environment.

Contract details

This is a 10-week contract based in Croydon, England, United Kingdom. The role requires an immediate start and is carried out onsite.