Admin Assistant – Front Office

Role Overview

This full-time, non-management administrative role is based in AMAALA, An Nu'aylah, Saudi Arabia. The position supports front office and administrative operations in a luxury hospitality environment, with a strong focus on accuracy, guest service, and organized office processes.

Core Duties

The role involves updating and retrieving records from computer databases, handling guest inquiries, and managing reservations and related information. You will also send documents by computer, mail, or fax, use office equipment beyond computers, and prepare business documents such as letters, memos, spreadsheets, and presentations.

Additional tasks include sorting incoming and outgoing mail, date-stamping and distributing correspondence, and building reliable paper-based and digital filing systems. You will compile, copy, sort, and file office records and other business documentation, as well as enter and access work-related information through computers and point-of-sale systems.

Professional Standards

You are expected to follow company policies and procedures, maintain a polished personal appearance, safeguard confidential information, and protect company assets. The role also requires greeting guests in line with brand standards, identifying service needs proactively, supporting guests with disabilities, and expressing appreciation in a sincere and professional manner.

Clear communication, careful document preparation, proper telephone etiquette, and positive teamwork are essential. You should build cooperative working relationships, contribute to shared goals, and respond thoughtfully to co-workers’ concerns. Physical tasks may include moving, lifting, carrying, pushing, pulling, or placing items up to 10 pounds without assistance, along with other reasonable duties assigned by supervisors.

Brand Culture

This opportunity sits within a globally recognized luxury hospitality brand known for creating memorable guest experiences and maintaining exceptionally high service standards. The environment emphasizes thoughtful service, creativity, compassion, and a commitment to excellence. Team members are expected to live the brand’s service values and uphold its guiding principles every day.

Equal Opportunity

The employer promotes an inclusive workplace and welcomes applicants from diverse backgrounds. Employment decisions are made without discrimination on the basis of disability, veteran status, or any other protected characteristic under applicable law.