Monitoring Operator - Code Red

About the Company

Chubb Fire & Security Australia is a major provider of fire protection and security solutions and forms part of the API Fire and Security group. The organisation’s purpose is to put people first and it places strong emphasis on developing capable leaders and supporting long-term careers.

Role Overview

This position is based at the Jandakot Monitoring Centre in Perth and operates within a 24/7 environment. The role focuses on handling alarm activity and coordinating fast, effective responses for customers across several Australian states.

Key Duties

• Track fire alarm notifications and manage both incoming and outgoing calls.
• Work closely with customers, emergency services, technicians, security guards and facility managers.
• Carry out precise administrative work across all areas of alarm monitoring.
• Record after-hours service requests and arrange or dispatch technician visits.

What You Need

• Demonstrated experience in customer service, preferably in a contact centre setting.
• Strong verbal and written communication skills, along with good computer proficiency.
• A calm, professional approach and excellent attention to detail.
• The ability to work independently as well as contribute to a team.
• Willingness to work on a 24/7 rotating roster.

Roster and Pay

• This is a full-time role paid under the Clerks Private Sector Award.
• The roster follows a 4-on/4-off rotation with 12-hour shifts, covering four day shifts, four days off, four night shifts and four days off.
• Expected annual earnings are between $72,000 and $82,000.

Benefits

• Healthy work-life balance.
• Five weeks of annual leave plus opportunities for overtime.
• Comprehensive training and career advancement prospects.
• Security of working for a global organisation.
• Access to the Chubb Hub employee discount platform.

Pre-Employment Checks

• Police clearance for criminal history.
• Pre-employment drug and alcohol medical assessment.

Inclusion

Applications are encouraged from people of all backgrounds, including First Nations peoples, people with disability, LGBTIQA+ communities, and candidates from all cultural and language backgrounds.

Location

The role is located in Jandakot, Perth, with free onsite parking and convenient access to Cockburn Shopping Centre, public transport and the freeway.

Additional Information

Chubb Fire & Security has been established for more than 200 years and operates globally with a focus on protecting people and communities. Its services include digital CCTV monitoring, intruder alarms, fire detection, and fire suppression systems, serving everyone from small independent businesses to major FTSE 100 companies. The company also highlights its supportive culture, extensive training for new advisors, and ongoing career development throughout the employee journey.

Application Instructions

Applicants should submit a CV and cover letter. If the candidate was referred by a Chubb employee, they may also inquire about the Employee Referral Program.