Desktop Support

About the Organization

Shared Health supports the coordination and integration of patient-focused clinical and preventive services across Manitoba, while also delivering province-wide health services and centralized administrative and business support for health organizations in the province.

Role Summary

This position is responsible for maintaining a secure endpoint environment and delivering Level 2 support for desktop, mobile, and peripheral equipment across assigned technologies within Manitoba’s health system enterprise architecture.

Key Responsibilities

• Provide second-level support for desktop and mobile devices.
• Support peripheral equipment and related accessories.
• Work with endpoint management tools, client operating system features, and standard support practices.
• Handle hardware components, field-replaceable units, and other equipment parts as needed.
• Deliver onsite support in a confidential setting.
• Maintain a secure and reliable endpoint environment.

Experience and Education

Candidates should bring at least 3 years of enterprise IT experience in desktop support, with exposure to one or more of the following areas: desktop and mobile hardware, peripheral device support, endpoint management utilities and practices, hardware tools and components, and onsite support in a confidential environment.

A post-secondary diploma in an information technology-related program from an accredited institution is required. A suitable mix of education and experience may also be considered.

Qualifications and Skills

• Proven ability to lead staff or contribute in a leadership capacity.
• Familiarity with the LEADS in a Caring Environment framework is valued within Manitoba’s provincial health system.

Work Conditions

• In-person work arrangement.
• Anticipated shift is days, with standby coverage when needed.
• Daily hours: 7.75.
• Annual base hours: 2015.
• Must be able to work safely in a computerized office environment with frequent meetings.
• Role may require lifting and carrying items up to about 10 kg.
• Frequent interruptions are expected, so the ability to refocus quickly is important.
• Regular travel within Manitoba is required using a personal vehicle.
• A valid Manitoba driver’s license is mandatory.

Employment Requirements

• Current satisfactory Criminal Records Check, including Vulnerable Sector Search.
• Child Abuse Registry Check.
• Adult Abuse Registry Check.
• Security check must be current, meaning completed within 6 months before the employment start date.
• The applicant will be responsible for any service charges related to the required checks.

Additional Information

• Requisition ID: 405438.
• Position Number: 20001864.
• Posting end date: June 25, 2026.
• City: Winnipeg.
• Site: Shared Health.
• Department/Unit: Digital Workplace 5.
• Job stream: Non-Clinical.
• Union: Non Union.
• FTE: 1.00.
• Anticipated start date: 07/13/2026.
• This role is not permitted to combine with another position in Shared Health if the total would exceed 1.0 FTE.
• Employment equity and workplace diversity are supported and encouraged.
• Applicants with disabilities may request accommodations during assessment and selection.
• Indigenous applicants are encouraged to apply and may voluntarily self-identify in their cover letter/application.
• Only candidates selected for an interview will be contacted.