Customer Relationship Manager - Vijayawada

Job purposeThis role is focused on growing insurance business through an assigned team and an orphan customer database across multiple campaigns. The position also covers end-to-end pre-sales and post-sales assistance for clients, along with team coordination. A key expectation is to not only achieve targets, but to deliver steady quarter-on-quarter business growth.Key accountabilitiesLoyalty and customer retentionBuild and sustain relationships with orphan customers.Drive upselling opportunities for customers assigned through different campaigns.Ensure renewal collections and preserve the assets under management of the assigned portfolio.Target achievement and team performanceDeliver premium and NOP targets to support overall company growth.Distribute leads among team members based on defined target plans.Track and review performance regularly against topline and health metrics.Coach the team on sales steps, lead conversion, and closing deals.Drive recognition and reward-related activities initiated by the organisation.Sales process and operational executionKeep sales and related processes running smoothly to maximise business potential.Communicate process updates and changes in rules or regulations through training modules.Make sure sales and service activities such as sales calls, policy issuance, and complaint resolution happen without delays or interruptions.Resource deployment and business qualityPlace the right people in the right roles at the right time to improve productivity.Understand team strengths and assign responsibilities accordingly.Assess business potential for each unit and allocate targets appropriately.Use the right acquisition approach to build a profitable business mix for the organisation.Review business performance regularly and share relevant updates with senior management.Work toward persistency goals so renewals happen on schedule.Take corrective action on persistency and health-related issues as needed.Recruitment and trainingEnsure timely hiring of team members.Manage attrition within the set limits.Support ongoing on-the-job training to build and upgrade team skills.Additional informationThis position is based in Vijayawada, Andhra Pradesh, India, and is a full-time onsite role.