Case Manager (Ref: 18995)

Role overview

This role sits within the Public Protection Casework Section (PPCS) of HMPPS and is centered on managing parole and recall casework. The successful candidate will prepare and oversee parole-eligible cases for consideration by the Parole Board, make decisions, issue the documents needed for recall requests, and manage the continued detention reviews of recalled offenders before referring cases onward in line with statutory duties.

The position is based at 1 Ruskin Square, Croydon, CR0 2WF, and the office is the required workplace. Candidates must work to deadlines set by demand and legislation, including staying on duty until 5pm and taking part in a fortnightly late rota that runs to around 7pm.

New joiners will need to work from the Croydon office full time for the first 3 weeks to complete training. Interviews will be held in person at the Croydon office.

Responsibilities

In this post, you will be responsible for handling complex casework linked to public protection and offender management.

• Prepare and manage parole cases that are referred to the Parole Board.
• Make case-related decisions as required within the statutory framework.
• Produce and issue documents for recall requests involving offenders on licence supervision or Home Detention Curfew supervision.
• Review the ongoing detention of recalled offenders.
• Refer cases to the Parole Board in accordance with legal and procedural requirements.
• Work within strict deadlines and complete duties up to 5pm, including a regular late rota until about 7pm every fortnight.

Selection criteria

The vacancy will be assessed through Success Profiles, with evaluation focused on behaviours, strengths, and experience. The behaviours named for assessment are:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Applicants should refer to the job description for the full person specification.

Additional information

Applications must be truthful and based on the candidate’s own real experience. Any use of artificial intelligence must be limited to support only; submitted examples and statements must remain factually accurate and original. Applications may be withdrawn, and internal candidates may face disciplinary action, if plagiarism or misrepresentation is identified.

Feedback is only provided to applicants who attend an interview or assessment.

Security and eligibility

Successful candidates must pass a criminal record check and complete baseline personnel security standard checks if handling government assets.

This role is open to UK nationals only.

Working in the Civil Service

Civil Service employment is based on merit and fair open competition. The Civil Service Code sets expectations for conduct, and the organisation supports equal opportunity, diversity, and inclusion. A Disability Confident Scheme is in place for candidates with disabilities who meet the minimum selection criteria. The role is also part of the Great Place to Work for Veterans initiative.

Once the advert closes, it will no longer be available, so candidates may wish to keep a copy for their records.

Benefits

The salary for the role is £37,872. In addition, HM Prison and Probation Service contributes £10,971 toward membership of the Civil Service Defined Benefit Pension scheme. The employer contribution to the pension scheme is 28.97%.

• Access to learning and development
• Flexible working arrangements to support work-life balance
• An inclusive working culture
• Civil Service pension support
• Annual leave
• Public holidays
• Season Ticket Advance

Contact information

Job contact: SSCL Recruitment Enquiries Team

Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Telephone: 0345 241 5358

Recruitment team email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Complaints and recruitment principles

Appointments are governed by the Civil Service Commission’s Recruitment Principles. If you believe these principles have not been followed, you should first contact SSCL. If the post was advertised externally and you remain dissatisfied, you may escalate the matter to the Civil Service Commission. Further complaint guidance is available on the Commission’s website.