Vendor Operations Manager

Role overview

The Vendor Operations Manager role sits within gTech Ads and gTech Users and Products (gUP), supporting large-scale customer and product operations across Google’s advertising and product ecosystem. The team works across support, media, technical services, localization, partner integration, and other product services to improve customer experience, strengthen user advocacy, and help ensure Google’s products and services perform effectively worldwide.

Minimum qualifications

• A bachelor’s degree or an equivalent level of practical experience.
• At least 5 years of background in operations or business management along with vendor management.
• At least 5 years of experience using analytics or project management tools to solve business challenges.

Preferred qualifications

• 5 years of experience working in operations or business management and vendor management.
• Strong problem-solving, critical thinking, and analytical ability, with hands-on use of project management tools.
• Excellent communication skills and the ability to influence stakeholders toward ongoing operational improvement.
• Prior experience managing vendors.

Responsibilities

• Track vendor performance, confirm adherence to targets, and oversee invoice handling.
• Lead complex, large-scale programs across multiple locations and suppliers, including execution planning, stakeholder identification, and expectation management.
• Act as the main contact for assigned vendor partnerships and share operational or process updates with vendors.
• Partner with cross-functional teams, Center of Excellence teams, vendor partners, and other business groups to assess volume shifts, forecasting needs, and capacity plans so teams can prepare in advance.
• Manage financials, metrics, and workflow allocation for global vendor operations projects across regions, suppliers, and platforms; analyze vendor data, spot process improvement opportunities, and raise vendor performance through SLA compliance, Monthly Business Reviews, and Quarterly Business Reviews.

Additional information

Google states that it is an equal opportunity workplace and an affirmative action employer. Hiring decisions are made without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. The company also considers qualified applicants with criminal histories in line with legal requirements. Accommodation support is available for applicants with disabilities or special needs.

About the team

gTech Ads supports Google’s advertising customers with a broad mix of media and technical services, ranging from self-service enablement and in-product help to account setup, ad campaign implementation, media solutions, and complex technical and measurement support. The team partners with Sales, Product, and Engineering to build better tools and services for customers of all sizes.

gTech Users and Products (gUP) focuses on advocating for users by delivering helpful, trusted experiences across Google’s product ecosystem. The team works with partners and consumers, captures their needs for product teams, and helps improve engagement through localization, digitization, and partner integration services.