Queue Facilitation Agents

Role overview

Join a leading ground handling team at Adelaide Airport and help manage passenger flow into secure areas. This position focuses on making the queueing process smooth, safe, efficient and professional for travellers moving through the airport.

The role is based at Adelaide Airport, South Australia, and is part of a team-oriented environment. Successful candidates must be available across all seven days and work on a rotating roster.

What you'll do

• Provide consistently strong service to passengers and make sure their service needs are handled promptly and professionally.
• Support passenger-service tasks and other related duties connected to airport customer service.
• Guide passengers to the correct queue and designated areas within the airport.
• Follow workplace health and safety rules, along with company safety policies, and take corrective steps when needed.
• Report incidents immediately and stay aware of reporting obligations.
• Carry out work in line with Adelaide Airport’s procedures and regulatory requirements.
• Develop productive working relationships with Adelaide Airport and dnata Airport Services colleagues.
• Represent the company positively through grooming, conduct and service standards.
• Work collaboratively with the team and communicate job priorities clearly and in good time.
• Direct passengers toward security screening efficiently so they can reach their flights on time.
• Follow dnata standard operating procedures and internal policies.

What we're looking for

• A genuine commitment to dnata’s values and operating practices.
• Willingness to follow all company safety rules, policies, procedures and processes.
• Prior experience in a customer-facing role is preferred.
• Experience managing difficult customer situations and high-volume, personalised service is an advantage.
• Comfort working under pressure, balancing competing demands and priorities, and taking on extra hours when needed.
• Ability to collaborate effectively in a team and share information to support a coordinated service approach.
• Strong communication skills for dealing with people from different backgrounds and handling confidential or sensitive matters appropriately.
• A proactive attitude and the ability to organise and resolve multiple issues efficiently.
• Capability to work with limited supervision in a fast-moving and changing team environment.

Conditions of employment

Employment is subject to a satisfactory ASIC security clearance, as well as a pre-employment medical examination and drug and alcohol test.

Only shortlisted candidates will be contacted. If you do not hear back by the closing date, you should assume your application was not successful.

Equal opportunity

The employer is an equal opportunity organisation that values diversity, supports environmental initiatives and encourages corporate social responsibility. Applications are welcomed from Aboriginal and Torres Strait Islander people and candidates from all backgrounds.