Operations Supervisor

About the company

The employer is a well-established global freight forwarding and logistics organisation operating in more than 100 countries. With almost 50 years of industry presence, it provides end-to-end supply chain support across air freight, ocean freight, customs brokerage, warehouse distribution, and specialist logistics. Its growth has been driven by a mix of strategic acquisitions and steady organic expansion.

Role overview

This position is focused on overseeing day-to-day operations to ensure work is delivered safely, efficiently, and to a high standard of quality. The role involves guiding frontline teams, coordinating labour resources, meeting customer KPIs and SLAs, and maintaining clear communication with customers as well as internal teams.

Key responsibilities

• Direct daily operational work so tasks are completed safely, efficiently, and to the required standard.
• Assign tasks and deploy resources in line with workload and service needs.
• Make sure WH&S, company policies, and compliance requirements are followed.
• Spot operational problems quickly and work to fix them in real time.
• Lead, coach, train, and support labour teams.
• Track and deliver KPI and SLA outcomes, including labour-to-activity alignment, productivity goals, and performance measures, while closing any gaps.
• Support ongoing improvement initiatives across the operation.
• Handle customer-facing communication and service-related activities.
• Carry out reporting and administrative tasks.

Skills and experience

• Background in an operations or similar supervisory role.
• Practical ability with Microsoft Word, Excel, and PowerPoint.
• Strong understanding of commercial and financial matters.
• Experience managing labour-intensive operational environments.
• Proven track record of meeting KPIs, SLAs, and customer contract requirements.
• Clear and effective communication skills.

Additional information

This is a full-time onsite role based in Guildford, New South Wales, Australia, with reference to work in the Yennora area. Applicants must be permanent residents of Australia.