- Experience
- 0–0 yrs
- Salary
- INR 260,000 – INR 260,000 / year
- Openings
- 1
- Posted
- 13 hours ago
Where you'll work
Job description
Role overview
This is an entry-level full-time helpdesk role based in Delhi. The position involves supporting B2B customers, handling service requests, and maintaining a professional, customer-focused experience throughout the day.
What you will do
- Handle inbound customer questions from business clients quickly and professionally.
- Investigate customer problems, identify the cause, and work toward a resolution.
- Keep turnaround time low for all requests and follow-ups.
- Offer service-related guidance and training to customers whenever needed.
- Represent the support team with a positive, courteous, and solution-oriented approach.
Working arrangement
This is a work-from-office role. The shift runs from 8:30 AM to 6:30 PM.
Who can apply
Applications are open only to candidates based in Delhi.
Compensation and experience
The role offers a yearly salary of INR 2,60,000. No prior experience is required.
Other requirements
- Must be willing to work hard and take ownership of assigned responsibilities.
- Should communicate in a polished and professional manner.
- Needs to bring a positive, motivated, and friendly attitude.
- Expected to remain consistent in performance and meet expectations reliably.
Perks
- Informal dress code
- Free snacks and beverages
About the company
iBankLive.com is operated by The Agency Source, a major creative media monitoring company in India covering TV commercials, print advertisements, radio spots, online ads, and news.
Skills
Critical thinking
Customer Support
Problem Solving
Team Collaboration
B2B Communication
Spoken English
Professional Communication
Written English
Service Training