Technical Support Executive

About the Company

SmartiQo Pvt. Ltd. is an Indian company focused on IoT and smart automation. Established in 2020 and based in Ahmedabad, it builds easy-to-use smart solutions for homes, businesses, and hotels. Its product range includes retrofitted touch switches, smart door locks, security cameras, and multiple safety sensors.

Role Overview

This position is for a Technical Support Executive who will support smart home automation products, resolve technical issues, and work closely with installation and service teams to ensure smooth customer experiences.

Key Responsibilities

• Deliver technical assistance for smart home automation solutions.
• Diagnose and resolve issues related to hardware, software, and network connectivity.
• Work in coordination with installation and service teams to close support cases.
• Respond to customer questions, service requests, and complaints from a technical standpoint.
• Support product testing, setup, configuration, and commissioning activities.
• Prepare and update service records along with technical documentation.
• Provide round-the-clock on-call support as required.

Candidate Profile

• Applicants should be based in Ahmedabad only.
• A diploma or BE/B.Tech degree in Electronics, Electrical, or a similar discipline is preferred.
• Must have 1 to 3 years of experience in Technical Support, Service Engineering, Home Automation, CCTV, Networking, or Security Systems.
• Basic understanding of networking and fault diagnosis is needed.
• Strong communication skills and a practical approach to problem-solving are important.

Eligibility

Any graduate may apply, provided they meet the location and experience requirements. Candidates must be from Ahmedabad.

Additional Information

This role includes 24/7 on-call support responsibilities. The hiring preference is for candidates with relevant technical service and support exposure in automation or related systems.