Shift Leader - High Rollers

About the Role

High Rollers is looking for a Shift Leader to help keep service running smoothly at its lively bowling-and-entertainment venue in Banff. The setting combines food, drinks, bowling, pool, big-screen entertainment, and a high-energy late-night atmosphere with events, parties, and local DJs. The role focuses on making sure guests enjoy a great experience during busy service periods and special celebrations.

Key Responsibilities

As a Shift Leader, you will support day-to-day restaurant operations alongside the General Manager and Assistant General Manager. You’ll coordinate between front-of-house and back-of-house teams, help resolve guest issues, and ensure the floor is organized and ready for service.

What Success Looks Like

This position is ideal for someone who can lead a team, stay calm under pressure, and contribute to a welcoming, fast-paced hospitality environment. The venue serves families, large groups, and late-night crowds, so flexibility and strong communication are essential.

Perks and Benefits

Team members enjoy living, working, and playing in Banff National Park, strong earning potential, staff discounts across BHC venues, social events, growth opportunities, and access to a health benefits plan after six months. The company also emphasizes outdoor experiences and community involvement.

Requirements

Applicants should have ProServe certification, prior serving and bartending experience, excellent communication skills, and a flexible schedule. A strong work ethic and team-oriented attitude are important. Previous supervisory experience is considered an advantage.

Additional Information

Banff Hospitality Collective is an equal opportunity employer and welcomes applicants from diverse backgrounds. If accommodation is needed during the hiring process, candidates should notify the company in advance. Applicants must be legally eligible to work in Canada.