Service Manager

About the RoleL&T Construction & Mining Machinery is hiring a Service Manager for Bengaluru, CEB. The role combines hands-on technical service leadership with customer account management and business growth responsibilities in the construction and mining equipment space.About the CompanyL&T Construction & Mining Machinery is part of Larsen & Toubro Group, one of India’s major engineering organizations. The company has played a leading role in excavator technology in India and works with global partners such as Komatsu-Japan to deliver equipment built to global benchmarks for quality, safety, and reliability.Role OverviewService Managers in this business typically oversee service delivery while also contributing to sales strategy, market expansion, and revenue generation. The position requires a balance of operational control, customer engagement, and commercial ownership.Service OperationsGuide service teams in delivering maintenance, repair, and overhaul work for construction and mining machinery.Make sure service activities meet required standards for safety, quality, and environmental compliance.Track key performance indicators such as machine uptime, turnaround time, and service profitability.Customer Relationship ManagementServe as the main escalation contact for important customer accounts.Offer technical guidance to improve fleet performance and overall productivity.Develop durable customer relationships through regular engagement and customized service support.New Business DevelopmentSpot and convert opportunities for service agreements such as annual maintenance contracts, extended warranties, and digital monitoring solutions.Work with sales teams to increase cross-selling of parts, consumables, and training offerings.Create new revenue opportunities through predictive maintenance, IoT-enabled monitoring, and digital service platforms.Study the market to understand customer requirements and competitive trends.Strategic and Financial ResponsibilitiesPrepare service budgets and forecasts that support growth objectives.Assist with tendering by providing technical recommendations and service-based solutions.Contribute to aftermarket revenue growth through service innovation.Experience and Skill ProfileThe ideal candidate should bring strong technical depth in heavy equipment service, along with a proven record in business development or aftermarket sales. The role also calls for a customer-focused approach, strong negotiation ability, team leadership, and comfort managing P&L responsibilities. Familiarity with telematics and predictive analytics tools will be valuable.Education and ExperienceA diploma in mechanical, electrical, or automobile engineering is required. Candidates should have 15 to 23 years of experience in a similar earthmoving industry.