US Payroll Manager

Role overview

The Payroll Manager will oversee a growing payroll operation and act as the main support resource for payroll specialists, associates, and assistants. This position focuses on managing the client-facing payroll workflow, maintaining service quality, and driving team performance.

Key responsibilities

• Handle payroll processing as required and support the team with issue resolution, onboarding, client assignment, and process adherence.
• Plan, prepare, and facilitate team meetings and training sessions.
• Interview candidates, complete performance evaluations, and coach team members when needed.
• Provide leadership across department initiatives and guide the team toward operational excellence.
• Train new hires and clients on payroll processes, software, company practices, and internal policies.
• Create and refine best practices that improve payroll accuracy and efficiency.
• Evaluate existing payroll procedures and recommend practical enhancements.
• Make sure payroll is completed on time and with a high level of accuracy.
• Compile wage summaries for clients and employees covering earnings, taxes, deductions, leave, retirement savings, and benefits.
• Coordinate with AP and tax teams to manage current-year and prior-year voids.
• Respond to payroll questions and service requests in a timely manner.
• Investigate payroll issues and implement suitable resolutions.
• Ensure compliance with federal, state, and local regulations.
• Take part in recruitment, performance reviews, compensation changes, and progressive discipline processes.
• Lead monthly staff meetings.
• Track CRM cases and tasks and ensure the team completes them on schedule.

Experience and qualifications

• High school diploma or an equivalent qualification.
• FCP or CPP certification is mandatory.
• At least 10 years of payroll experience.
• Minimum 3 years of experience in PEO or ASO multi-state payroll.
• Experience with PRISM and HR Pyramid is preferred.

Additional notes

This is a client-facing payroll leadership role based in Thiruvananthapuram, Kerala, India. The job requires strong coordination, training, compliance oversight, and team management skills.