Operations Manager

Role overview

Match Retail is recruiting an Operations Manager for a contract assignment in Mississauga, Ontario. The position follows a hybrid setup with three days per week in the office and a Monday-to-Friday schedule. The compensation range for this role is CAD 55,000 to CAD 60,000 per year.

This opportunity is focused on keeping field programs and client initiatives running smoothly by coordinating people, timelines, logistics, reporting, and compliance. The role partners closely with the Director, Client Services, and Field Leadership to turn operational plans into reliable day-to-day execution. It is a strong fit for someone who is highly organized, detail-driven, and eager to build a career in operations within a fast-paced agency environment.

About Match Retail

Match Retail works with some of North America’s best-known brands in sales execution, merchandising, and brand activation. The company supports these organizations through disciplined field operations, scalable talent solutions, and dependable operational systems that help deliver consistent retail execution.

Key responsibilities

• Oversee the full operational flow for field programs and client-led initiatives.
• Manage daily task coordination, timelines, and execution deliverables.
• Keep trackers, workback plans, and operational dashboards current and accurate.
• Assist with performance monitoring, attendance follow-up, and issue resolution.
• Organize procurement, shipping, and distribution of program materials and assets.
• Work with vendors and internal stakeholders to ensure readiness and on-time delivery.
• Track operational spend, handle invoice processing, maintain budget trackers, and support reconciliation work.
• Compile weekly operational updates and post-program summaries.
• Identify potential risks, delays, staffing gaps, or compliance concerns early and propose practical solutions.
• Contribute to SOP upkeep, process refinement, and overall operational best practices.

Skills and requirements

• 2 to 3 years of experience in operations coordination, field operations, or a comparable role.
• French language ability is an added advantage.
• A valid driver’s licence and access to a vehicle are required.
• Willingness to work flexible hours, including evenings and weekends.
• Strong planning, prioritization, and time-management capabilities.
• High attention to detail with the ability to balance several priorities at once.
• Clear written and verbal communication skills.
• Comfort using Microsoft Office applications, especially Excel, Word, and PowerPoint.

Why this role may appeal to you

• Chance to contribute to sales performance in a high-impact regional role.
• Competitive pay and room for career progression.
• Collaborative, energetic, and results-focused workplace.
• Exposure to leading brands and strategic retail programs.
• A culture that emphasizes insight, execution, and measurable outcomes.

Interview process

The hiring process is designed to be consistent and role-based. It includes an initial phone or virtual conversation with a Talent Acquisition Specialist, followed by a phone or virtual interview with the Hiring Manager for shortlisted candidates. Finalists then complete an in-person or virtual interview with the Hiring Manager and relevant team members.

AI screening

AI-assisted tools may be used to help review resumes for core skills and baseline job requirements. Final decisions are still reviewed by the hiring team to support fair and balanced evaluation.

Equal opportunity statement

Match Retail is an equal opportunity employer and is committed to building an inclusive workplace that values diversity.