Assistant Manager Operations

About the role

This opportunity is with HSBC’s HIFSL NBFC team in Mumbai, where the focus is on running operational processes with strong control, accuracy, and service discipline. The role supports client onboarding, account opening, and day-to-day processing while ensuring work is completed within committed turnaround times and service level agreements.

You will also help strengthen operating controls, support process design for new products or activities, and contribute to reducing operational losses. The position calls for someone who can manage delivery across teams, improve efficiency, and maintain high standards of governance and risk awareness.

What you will do

• Manage capacity and workflow so that team output matches business demand and resources are used effectively.
• Organize daily tasks, assign priorities, and track exceptions to keep work moving on time.
• Set and monitor performance expectations across teams for quality, productivity, and financial outcomes.
• Support the rollout of change initiatives while ensuring control requirements remain intact.
• Help create, document, and govern operating procedures aligned to the business operating model.
• Lead or assist remediation work for CDD and KYC matters when required, closing items within the agreed timeframe.
• Deliver all work in line with HIFSL policies, standards, and operational procedures.
• Complete activities accurately, reduce defects and rework, and limit operational risk.
• Raise deviations, control gaps, and irregularities quickly to the appropriate manager.
• Identify practical ways to improve process efficiency, performance, and control effectiveness.
• Maintain accurate and timely updates to Franchisee Margin to avoid financial impact from incorrect maintenance or unauthorized changes.
• Follow KYC, AML, and Sanctions obligations and escalate concerns through the correct channels.
• Take on any additional departmental duties needed to support business continuity and priorities.
• Ensure operational work is delivered on time and in accordance with all SLAs.
• Respond promptly and effectively to internal and external queries.
• Build productive working relationships with stakeholders and provide clear progress updates, including risks and delays.
• Coordinate with colleagues so responsibilities are clear and deadlines are met.
• Track your own output and keep improving productivity and quality.
• Remove bottlenecks and streamline work to improve efficiency.
• Train, coach, and support team members, giving constructive feedback to help them grow and improve.
• Maintain strong internal controls and uphold Group Compliance Policy requirements.
• Manage operational risk proactively and act to reduce both likelihood and impact of issues.
• Close internal and external audit actions on time, including regulator- and auditor-driven remediation.
• Develop familiarity with RBI/BIM guidelines and relevant instruction manuals.
• Interpret reporting requirements correctly and ensure reports are accurate, complete, and submitted on time.
• Demonstrate ethical conduct and help build a strong risk and compliance culture within the team.

What we are looking for

• A graduate, postgraduate, or equivalent qualified candidate.
• 3–5 years of relevant experience, preferably in roles involving team leadership.
• Background or working knowledge in risk management policy, compliance, business risk, or similar control-focused functions.
• Experience in an NBFC environment and/or a solid understanding of Loan Against Securities (LAS) products and related processes.
• Strong practical skills in Microsoft Excel and PowerPoint, along with other standard office tools.
• Working knowledge of Power BI for data analysis and reporting is preferred where applicable.
• Awareness of AI-enabled tools is an added advantage.

Additional information

This role is based at the NBFC Head Office in Mumbai, Maharashtra, India. The position is full-time and onsite.

HSBC promotes an inclusive workplace that values people, supports professional growth, and offers flexible working and development opportunities.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India.