Team Member - Client Relations & Operations

Job purposeThis role is focused on managing transaction-processing work at the branch across all business lines. The position calls for accurate and prompt handling of investor transactions in line with standard operating procedures and regulatory requirements, along with coordination with both internal teams and external partners to deliver transaction support.Role context and key challengesThe organization operates across 86 locations, including 15 dedicated branches where operational and customer service work is handled separately at the branch level. This position primarily supports walk-in investors and distributors, largely from the retail segment, by processing requests quickly and correctly according to defined SOPs.On average, the role supports an investor base of about 35,000 to 40,000, with assets under management of roughly 1,000 to 1,500 crores and around 500 distributors. In addition to transaction handling, the role includes KYC processing for new customers and active coordination with key stakeholders for transactional support.Major challengesManaging expectations of important stakeholders while staying fully within SOP and regulatory boundaries.Maintaining speed and accuracy in transaction execution.Handling banking-related activity for FMPs.Staying current with process updates and regulatory changes.Supporting multiple business segments with different requirements.Key result areasAccept, review, and process transactions strictly as per SOPs and regulatory guidelines.Report all fund movements to ensure timely and proper deployment of funds.Bank all payment instruments correctly.Send transactions to registrars and verify that they are processed accurately.Ensure investor payouts are error-free.Check that relevant corporate documents and original transaction records are available when fax-based cases are processed and updated.Process non-financial transactions within the required turnaround time.Follow all regulatory requirements, including NAV display norms.Manage DTSM in line with guidelines and SOPs.Prevent any regulatory breaches in branch-level transaction processing.Support QA and internal audit activities.Coordinate with banks, the sales team, and head office on transaction-related matters.Work with sales and sales support teams to resolve transaction-processing issues.Build and maintain strong working relationships with local vendors and service providers such as transfer agents, bankers, and couriers.Receive and process KYC applications within the required guidelines.Reconcile processed KYC cases and ensure that no KYC is rejected at the KRA stage.Additional informationThis is a branch-based role that requires close collaboration with multiple stakeholders and careful attention to operational controls, compliance, and turnaround times.All work must be completed with a strong focus on accuracy, timeliness, and adherence to internal processes as well as regulatory standards.