Installer

About the company

JINGDONG Logistics (JD Logistics), a business within JD.com, is a tech-enabled supply chain and logistics provider. The company combines automation, intelligent warehousing, data-driven operations, and end-to-end logistics capabilities to support businesses and improve the customer experience. Its network covers warehousing, line-haul transport, last-mile delivery, bulky goods handling, cold chain, and cross-border logistics.

Global footprint

The organization operates a large logistics network with more than 3,600 warehouses covering over 34 million square meters. Its global smart supply chain network brings together highly automated storage facilities and international transportation services to support cross-border movement. The company currently runs 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions through its global brands, JoyLogistics and JoyExpress.

Role overview

As an Installer, you will handle the safe and efficient setup of products such as home appliances, furniture, and advanced electronics at customer sites. The position focuses on delivering a smooth customer experience through accurate installation, clear communication, and professional on-site service.

Key responsibilities

• Transport and deliver items safely to homes or business addresses.
• Unpack, assemble, and install different product types in line with manufacturer instructions and internal standards.
• Carry out checks before installation and test products after setup to confirm they work correctly.
• Explain product use, basic upkeep, and simple troubleshooting steps to customers.
• Respond to customer questions or concerns in a polite and professional manner.
• Prepare required records such as installation notes, delivery proof, and customer feedback documents.
• Keep tools, equipment, and company vehicles in proper working condition.
• Follow safety rules and company procedures at all times.
• Work closely with dispatch and customer support teams to complete installations on time.
• Spot and report product faults or damage discovered during the installation process.

Requirements

• High school completion or an equivalent qualification; additional vocational training or certification in appliance repair or electronics installation is an advantage.
• Prior hands-on experience in product installation, assembly, or a similar role.
• Good mechanical understanding and strong troubleshooting ability.
• Ability to interpret technical manuals, instructions, and diagrams.
• Strong customer-facing communication and service skills.
• Physical ability to lift heavy items and repeat manual tasks.
• Valid driver's license with a clean driving history.
• Comfort using basic hand tools and power tools.
• Capability to work without close supervision and manage time well.
• Willingness to work flexible hours, including evenings and weekends when needed.

Workplace values

The team values collaboration, ownership, and consistent quality in a fast-moving environment. The company also states its commitment to equal opportunity and a diverse, inclusive workplace, with hiring decisions made without discrimination based on protected characteristics.

Additional information

The job is based in Frankfurt, Hesse, Germany and is a full-time, on-site position. No salary figure, vacancy count, joining date, or application deadline was specified in the source.

How to apply

No external application link is included here. Interested candidates should follow the employer's official application process.