Executive, Training Content Creation

Role overview

This position sits within the HTQA function and focuses on creating polished, brand-consistent learning and communication assets that help reinforce luxury service standards across the organization. The role spans the full content journey for learning materials, from drafting and formatting to coordination, quality checks, and final readiness, all while working under clear approval and workflow processes.

Work is handled through a centralized project and quality assurance approach, so the person in this role will need to manage priorities carefully, maintain accuracy, and collaborate effectively with trainers, stakeholders, and approvers to keep delivery on track.

Content development and learning support

• Assist in producing and improving training resources such as workbooks, job aids, posters, campaign assets, and presentation decks, ensuring they follow HTQA standards and brand requirements.
• Translate operational and service standards into content that is easy for learners to understand, well-structured, and practical to use.

Digital learning support

• Contribute to the creation of eLearning modules by helping with outlines, storyboards, basic interactive elements, and content formatting alongside trainers or digital learning leads.
• Carry out testing, proofreading, version checks, and final readiness reviews before materials are launched.
• Support learner communications and routine administrative updates, including schedules, instructions, and basic troubleshooting guidance where needed.

Video, photography, and event support

• Assist with internal event coverage and training-related media tasks, including coordination of basic production, footage handling, and post-production support such as editing, captions, and simple motion graphics where applicable.
• Support video assets used for training or internal engagement so that messaging and brand presentation remain consistent.

Administrative, coordination, and ad hoc support

• Provide day-to-day coordination support for content projects, including scheduling, document handling, version control, and workflow tracking.
• Help with meeting preparation, follow-ups, approvals coordination, and light reporting or documentation to support project readiness and delivery.
• Take on additional operational tasks when needed to support team priorities, peak periods, and wider business demands.

Employee engagement and workplace expectations

• Represent the Marina Bay Sands service culture and uphold high standards in daily work.
• Follow workplace safety and health policies, procedures, and guidelines.
• Show initiative in learning and development, and contribute to a positive team environment that supports the OneMBS culture.
• Take part in departmental meetings when required and prepare daily, weekly, or monthly reports as requested by management.
• Help review systems and workflows to improve productivity and process efficiency.
• Support ongoing initiatives, including Sands Cares and sustainability efforts.
• Perform any other duties assigned by management.

Education

• A minimum of GCE O Level is required.
• A diploma in Communications, Media, Design, Training, Hospitality, or a related field will be an advantage.

Experience and working conditions

• About 1 to 3 years of experience in content creation, learning support, communications, or a similar area is preferred, with hospitality or service-sector exposure an advantage.
• Working knowledge of Microsoft Office tools, especially PowerPoint, Word, and Excel, is needed.
• Experience with digital learning or basic multimedia editing will be considered a plus.
• The role may require work on weekends and public holidays depending on events or operational needs.

Competencies

• Strong presentation and Microsoft Office skills.
• Clear spoken and written English; additional languages are an added advantage.
• High attention to detail and solid customer service orientation.
• Sound judgment and practical decision-making ability.
• Mature, organized, resourceful, meticulous, and able to work without close supervision.
• Collaborative mindset with the initiative to support teammates when needed.
• Strong follow-through, a proactive attitude, and a positive can-do approach.
• Good guest relations and problem-solving ability.
• Effective planning and execution skills.

Equal opportunity and ethics

The organization states its commitment to a diverse, equitable, and inclusive workforce and provides equal opportunities as it expands its talent base in Singapore. Employees are expected to comply with all company rules, regulations, policies, procedures, conduct requirements, and business ethics standards.