Manager SAP SD

About the Company

Aditya Birla Lifestyle Brands Limited (ABLBL) is part of the Aditya Birla Group and is among India’s major branded apparel businesses. Its portfolio spans well-known lifestyle labels and a broad retail network. As of 31 March 2025, the company had more than 4.6 million sq. ft. of retail space, including 3,253 exclusive brand stores, a presence in over 38,000 multi-brand outlets, and more than 7,000 shop-in-shop counters across the country.

The brand lineup includes long-established names such as Louis Philippe, Van Heusen, Allen Solly, and Peter England, each with over 25 years of market presence. These brands have grown steadily through design-led innovation, category expansion, and strong operational execution across formal, casual, and occasion wear. The company also has a growing position in innerwear and athleisure through Van Heusen Innerwear, along with strategic brand partnerships such as Simon Carter, American Eagle, and Reebok.

Role Overview

This position is focused on managing SAP SD-related support, customization, and process improvement to strengthen business agility, responsiveness, and IT compliance. The role requires close coordination with business and IT teams to ensure stable application performance, smooth rollouts, and reliable data and reporting support.

Key Responsibilities

• Use SAP and other IT applications to improve operational efficiency, business responsiveness, and compliance.
• Handle day-to-day application support, including ticket monitoring and maintaining system stability.
• Work to meet 100% SLA adherence and ensure deliverables are completed within agreed timelines.
• Build effective working relationships with key stakeholders across IT and business teams.
• Communicate clearly and efficiently with departments and business formats.
• Guide, support, and mentor the support team.
• Track data quality across the application using exception reporting and hygiene controls.
• Ensure timely delivery of MIS through reports, dashboards, and tools that help business decisions.
• Support business teams during application rollouts and help ensure new solutions go live without disruption to critical processes or data.
• Gather and document business requirements with support from end users.
• Understand new system features and configure processes to align with workflows while improving efficiency and preventing data or process gaps.
• Prepare functional specifications for custom programs, change requests, and reports.
• Assist with UAT during rollouts and implementations.
• Create SOPs and training materials for process communication, deployment, and practical usage within applications.

Additional Information

This is a full-time, onsite role based in Bengaluru, Karnataka, India. No stipend or salary details were provided in the source.