Service Desk Associate

Role Overview

Infosys BPM is conducting a walk-in hiring drive in Bengaluru for Service Desk professionals with 1 to 4 years of experience. This opportunity is designed for candidates who are passionate about delivering strong customer service and want to build a career with a global organization.

Interview Details

Interview location: Bengaluru

Work location: Bengaluru

Walk-in date: 9 June 2026

Reporting time: 10:00 AM to 1:00 PM

Venue: Infosys Limited, Gate No. 2, No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bengaluru 560100

Landmark: Sunik Industries

Work model: 100% work from office

Shift pattern: 24x7 rotational shifts, including night shifts

Job Details

The open position is for a Service Desk role based in Bengaluru. The job requires someone comfortable working in office-based support operations and adapting to rotating shifts across all hours.

Responsibilities

• Provide support for Microsoft-related tools and platforms such as Outlook, Windows, Teams, SharePoint, OneDrive, and Azure Active Directory.
• Assist users with application support and ticket handling through ServiceNow.
• Troubleshoot and collaborate on network-related concerns, including VPN, TCP/IP, and OSI model basics.
• Deliver prompt and effective customer support while maintaining clear communication.
• Work across 24x7 shift schedules, including night shifts, as needed.

Required Profile

Infosys BPM is looking for candidates with 1 to 4 years of overall experience, including at least 1 to 3 years in L1 or L2 support environments. Applicants should have strong written and verbal English communication skills and a basic understanding of service desk operations.

Eligibility

• Any full-time graduate can apply.
• The candidate must have no active backlogs.
• A degree certificate is mandatory.
• Applicants must be able to work in 24x7 rotational shifts.
• Basic knowledge of service desk processes is preferred.

Application Process

To register, candidates need to visit the Infosys BPM careers page, create or update their profile, and upload an updated resume. After registration, a candidate ID will be sent to the registered email address. This candidate ID must be added to the resume before attending the walk-in.

Documents to Carry

• An updated printed copy of the resume.
• Any two government-issued photo identity proofs such as PAN, Aadhaar, or Voter ID.
• A copy of the invitation or email communication for the walk-in.

Important Instructions

Laptops and cameras are not allowed inside the campus because of security rules. A government-issued ID is required for entry.

Why Join Infosys BPM

• Opportunity to work with a well-known global brand.
• Access to training and skill-building programs.
• Potential for accelerated growth in technical support or customer success roles.
• Exposure to a collaborative, inclusive, and dynamic team environment.

Additional Information

The company highlights its presence across Bangalore, Pune, Mysore, Kolkata, and global locations. The hiring note emphasizes career growth and talent empowerment.