ECommerce Operations Assistant

Role overview

CHARLES & KEITH GROUP is seeking a careful and dependable Operations Assistant to help manage everyday eCommerce operations across several markets. The position focuses on supporting order fulfilment, backend processes, stock checks, return handling, and collaboration with internal and external teams to keep customer orders moving smoothly.

Key responsibilities

• Handle routine eCommerce operations and backend support work.
• Track order fulfilment progress and help make sure service timelines are achieved.
• Work with warehouses, logistics partners, customer service, and internal teams on operational tasks.
• Follow up on return, refund, and exchange-related processing.
• Assist with inventory tracking and coordination of stock movements.
• Carry out data verification, report maintenance, and operational monitoring.
• Raise operational problems promptly and support follow-through until resolved.
• Help prepare campaigns and support operational execution during busy periods.
• Maintain accuracy in operations and keep records well organized.
• Support additional projects and administrative work as needed.

Requirements

• Applicants should have at least N/O Levels, a Diploma, or an equivalent qualification.
• About 1 year of experience in Operations, Customer Service, Logistics, Retail, or eCommerce is preferred.
• Recent graduates may also be considered.
• Basic working knowledge of Microsoft Excel and Google Sheets is required.
• Strong communication and coordination abilities are important.
• The role suits someone who is responsible, well-organized, and able to manage multiple tasks.
• Comfort in a fast-moving work setting is necessary.
• A collaborative attitude and willingness to learn are valued.

Additional information

This role supports multi-market eCommerce operations and may involve peak-period campaign support, issue escalation, and ad-hoc administrative tasks. No stipend or salary details were provided.