Senior Associate - Experience Management

About EY

EY offers the opportunity to grow a career that reflects your strengths and perspective. With global reach, strong support, an inclusive environment, and modern technology, the organization aims to help people do their best work while contributing to a better working world.

Role Overview

This position is part of the Assurance team and focuses on Experience Management. The selected candidate will act as the point of contact for assigned SETs, industries, or sector teams, ensuring that resource scheduling is completed on time, follows established guidelines, and supports deployment targets.

Key Responsibilities

• Serve as the primary expert on resource management principles and scheduling systems for assigned teams.
• Partner with GDS Service Delivery teams to build efficient resource portfolios and allocation plans for designated accounts and clients.
• Spot staffing gaps early and recommend practical scheduling fixes.
• Make sure resource management and service delivery teams consistently follow staffing policies and procedures.
• Keep scheduling records accurate and updated within the relevant tools.
• Improve resource use by applying effective scheduling methods.
• Review and oversee resource management and deployment activities performed by associates and advanced associates.
• Support the training and development of Experience Management associates.
• Identify opportunities to improve and redesign processes.
• Build a strong continuity plan for personal and team operations.
• Maintain productive working relationships with GDS Service Delivery Managers, Seniors, and onshore experience management/resource management teams.

Skills and Attributes for Success

• Strong background in workforce or resource management with hands-on knowledge of scheduling, staffing, and planning.
• Ability to make quick decisions when staffing needs change in real time.
• Strong focus on execution, quality, and meeting deadlines.
• Clear verbal and written communication skills.
• Good command of MS Excel, Word, and PowerPoint.
• Strong interpersonal and collaboration skills.
• Good time management and analytical thinking.
• Experience managing stakeholders or clients.
• Ability to handle pressure and work well within tight timelines.
• Capability to identify staffing issues and propose proactive solutions.

Eligibility and Requirements

• Graduate with 3 to 6 years of post-qualification experience, ideally in resource management, scheduling, or staffing.
• Exposure to both short-term and long-term workforce planning will be an advantage.
• Prior experience supervising a team for at least 1 year is preferred.
• Comfort with MS Office tools.
• Interest in business understanding and commercial awareness.

What EY Offers

• Access to continuous learning so you can build skills for future challenges.
• Tools and flexibility to create impact in a way that works for you.
• Leadership development through coaching, guidance, and practical insight.
• An inclusive workplace where different perspectives are welcomed and valued.
• Opportunity to work with EY GDS Assurance teams and leading businesses across industries worldwide.

About EY Global Delivery Services

EY Global Delivery Services is a global delivery network operating across Argentina, China, India, the Philippines, Poland, and the UK. It brings together teams across service lines, regions, and sectors to support EY’s growth strategy. The environment offers a broad range of career paths across disciplines such as accounting, coding, and advisory, with opportunities to collaborate on meaningful work for global brands.

Additional Information

EY’s purpose is to help build a better working world by creating long-term value for clients, people, and society while strengthening trust in capital markets. Backed by data and technology, EY teams in more than 150 countries provide assurance and support clients in growth, transformation, and operations across assurance, consulting, law, strategy, tax, and transactions.