Receptionist

Role overview

As a Receptionist with Hilton in Saudi Arabia, you will be the first point of contact for guests and play a key role in creating a welcoming, polished hotel experience. Your work will focus on smooth arrivals and departures while delivering the warmth and care associated with hospitality.

What you will do

• Greet arriving guests with a friendly, professional approach and complete the check-in process, including confirming guest details, allocating rooms, preparing keys, and sharing welcome information or arranging bell service support.
• Manage guest departures efficiently by checking charges, collecting payments, generating receipts, and accurately using the point-of-sale system.
• Stay well informed about the property, including room categories, pricing, offers, amenities, and nearby local information so you can answer guest questions confidently.
• Use upselling methods to suggest hotel services and amenities that enhance the guest experience and support revenue growth.
• Handle guest requests, concerns, messages, and general communication with attentiveness, urgency, and a service-oriented mindset.

Qualifications and expectations

The ideal team member brings a genuine enthusiasm for hospitality and works with integrity, leadership, teamwork, accountability, and a strong sense of urgency in day-to-day tasks.

About Hilton

Hilton is a global hospitality company known for creating memorable guest experiences and a strong workplace culture. The company has welcomed more than 3 billion guests worldwide and has earned repeated recognition on the World’s Best Workplaces list. Hilton offers opportunities for people at different stages of their careers and emphasizes long-term growth and development.

Company values

The role is guided by Hilton’s core values: caring deeply about hospitality, acting with integrity, leading by example, collaborating effectively, taking ownership, and focusing on timely execution with discipline.