Operations Data Analyst

About Lantern

Lantern is a specialty care platform that helps people access high-quality care when they need it most. Through a carefully selected network of top specialists in surgery, cancer care, infusions, and other areas, Lantern helps employers and their teams access excellent care while lowering costs. Members are also supported throughout their journey by dedicated care teams, including Care Advocates and nurses. With nationwide specialist access, care is available within driving distance for most people. Lantern supports more than 6 million members through some of the country’s largest employers.

Role Overview

As the Operations Data Analyst for the Outbound Program, you will own the day-to-day data, reporting, and analysis needs for the outbound Care Advocate team. You will gather and organize operational data, monitor performance, surface trends, and help leaders make informed decisions. This position works closely with the leadership team to strengthen reporting systems and provide consistent data support as the program expands.

What You’ll Do

• Collect, compile, and structure operational data on a recurring basis from CRM systems, dialer platforms, and other contact center tools.
• Create and update dashboards and reports that monitor outbound metrics such as contact rate, conversion, call volume, and advocate productivity.
• Share daily, weekly, and monthly performance reporting with leadership.
• Maintain accuracy and consistency across reports, trackers, and related data tools.
• Review performance data at both team and individual levels to spot patterns, trends, and improvement opportunities.
• Support leaders with custom data requests, ad hoc analysis, and deeper performance reviews.
• Turn analysis into clear, practical summaries for both technical and non-technical audiences.
• Identify data issues or performance concerns and escalate them promptly.
• Help develop and maintain reporting structures and data-tracking processes for the outbound program.
• Build and manage spreadsheets, templates, and tracking tools that support day-to-day operations.
• Look for ways to simplify data collection and reporting workflows and recommend improvements.
• Document reporting methods, definitions, and data sources to improve consistency and continuity.
• Partner with leadership to ensure reporting aligns with program goals and performance standards.
• Respond to requests from cross-functional partners accurately and on time.
• Support special projects and other analysis or reporting needs as assigned.
• Take on any additional duties and responsibilities as needed.

What We’re Looking For

• A bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related discipline is preferred, though equivalent experience may be accepted.
• 2 to 3 years of experience in data, reporting, or operations support is required; experience in a contact center or healthcare setting is a plus.
• Exposure to AI tools, automation platforms, or newer analytics technologies is an advantage.
• Strong Excel or Google Sheets skills, including pivot tables, formulas, and data visualization.
• Experience with CRM platforms, reporting dashboards, or BI tools such as Tableau or Power BI is preferred.
• Excellent attention to detail and a strong commitment to accurate, reliable data.
• Ability to juggle multiple reporting priorities and deadlines in a fast-moving environment.
• Clear written and verbal communication skills, with the ability to present findings to non-technical stakeholders.
• A willingness to learn, grow, and take on more responsibility over time.
• Comfort working both independently and as part of a small cross-functional team.
• Knowledge of healthcare, insurance, or contact center operations is a plus.

What Strong Candidates Bring

• A naturally detail-focused approach and pride in maintaining clean, organized data.
• Confidence working with large datasets and building analytical skills in a practical setting.
• The ability to explain numbers in a way that helps non-technical teammates act on the findings.
• A proactive mindset, including ownership of recurring reports and early identification of issues.
• Interest in improving reporting processes and building better systems over time.
• Curiosity and a continuous-improvement mindset across every dataset and workflow.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability coverage
• Life insurance
• 401(k) with company match
• Paid time off
• Paid parental leave

Additional Information

Lantern provides equal employment opportunity and benefits without discrimination based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected status.

Location: Dallas, TX, USA

Work style: Full-time, hybrid.