Assistant Manager - Network Operations & Support

About the Company

Tata Communications is focused on reshaping connectivity through innovation and intelligent network-led services. Its portfolio spans cloud, mobility, Internet of Things, collaboration, security, media services, and network services, with the goal of enabling a more connected future.

Role Overview

This position involves coordinating projects, managing vendors, and acting as a customer-facing point of contact. The work requires ensuring delivery against timelines, budget, and quality expectations, while maintaining strong communication with internal teams, partners, and clients. The role also calls for sound judgment, relationship management, and the ability to operate with advanced project management tools.

Core Accountabilities

• Support the planning and execution of infrastructure and field/network operations that improve efficiency and service availability.
• Use project management practices and tools to track new work, manage enhancements, and close issues.
• Oversee partner governance and identify repetitive manual tasks that can be streamlined through automation.
• Monitor project progress, spot risks early, and take action to reduce delays or issues during the project life cycle.
• Maintain and communicate all project records, including plans, specifications, and change documentation, to the right stakeholders.
• Assess changes from CFT teams for frequency and criticality, identify gaps, and prepare SOP documentation to avoid change-related errors.
• Ensure customer satisfaction through clear communication, proactive issue resolution, and consistent delivery quality.
• The role may function as an individual contributor or lead a small team.

Qualifications and Experience

A graduate degree is required, along with 4 to 7 years of relevant experience.

Technical and Domain Skills

The role calls for troubleshooting of network, equipment, and service-level issues; understanding of domain technologies; the ability to prepare and present vulnerability assessment reports; and familiarity with manual testing methods to better evaluate environments and reduce false positives and negatives.

Additional Requirements

• Knowledge of the project life cycle and the ability to manage people, partners, and teams.
• Strong client-handling and relationship-building capability.
• Comfort with decision-making in operational and project settings.
• Commitment to quality standards, specifications, inspections, monthly targets, safety norms, EHS compliance, and industry best practices.
• Hands-on exposure to Airtel Works, FF1, project management, Google Earth, and Letpton tools.