Shuttle Dispatcher

Role Overview

This position is based at Edmonton Airport in Edmonton, Alberta, and focuses on coordinating shuttle activity so passengers receive safe, punctual, and efficient transportation. The dispatcher acts as the main contact point for drivers, supervisors, and management, keeping day-to-day operations on track and stepping in to resolve service disruptions and customer issues.

Job Details

• Location: Edmonton Airport
• Role: Shuttle Dispatcher
• Pay: $22.75 per hour
• Schedule: Full-time and part-time options are available; open availability is required
• Opportunity to build long-term friendships and working relationships
• Training and career growth support are provided

Key Duties

• Keep an eye on shuttle movement and track vehicle positions across all assigned routes.
• Assign shuttles according to passenger demand and operational priorities.
• Use two-way radio communication to give drivers instructions, updates, and support.
• Handle transit inquiries, delays, and customer concerns promptly and professionally.
• Coordinate driver breaks so route coverage remains consistent.
• Document shuttle activity, including pickup requests, complaints, trip details, and service trends.
• Note mechanical problems and help initiate maintenance requests when needed.
• Maintain accurate daily records and complete reporting on schedule.
• Serve as a central link between drivers, operations staff, and other departments.
• Monitor operations continuously and escalate issues when necessary.
• Provide general administrative assistance connected to shuttle operations.
• Perform other related tasks as assigned.

Qualifications

• 1 to 3 years of experience in dispatch, customer service, or a similar role; transportation or shuttle experience is helpful but not mandatory.
• Strong spoken and written English communication skills are required.
• French fluency is a major asset, and knowledge of additional languages is also beneficial.
• Ability to deliver excellent service and handle questions in a courteous, professional manner.
• Comfort using communication tools such as radios, the phonetic alphabet, telephone systems, and basic computer software.
• Good organizational ability with strong attention to detail.
• Capability to juggle multiple tasks and stay composed in a busy, high-pressure setting.
• Accurate data entry skills and the ability to keep logs, records, and reports organized and up to date.
• Comfortable handling phone calls and coordinating requests efficiently.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Must consistently follow company rules, procedures, and safety requirements.

Physical Requirements

• Able to sit or stand for long periods.
• Must be able to use computers, radios, and phones throughout the shift.
• Occasional lifting of up to 25 lbs is required.

Core Competencies

• Customer service mindset with a focus on safe and reliable passenger support.
• Clear, effective, and professional communication.
• Strong problem-solving ability to identify issues and coordinate solutions quickly.
• Team-oriented approach when working with drivers, supervisors, and management.
• Integrity and discretion, including adherence to confidentiality and company policies.

Additional Information

This is an hourly-paid role. The employer is committed to equal opportunity hiring and does not discriminate on the basis of protected characteristics under applicable federal and provincial laws. Employment decisions, including recruitment, hiring, training, promotion, and personnel policy administration, are made in line with equal employment opportunity principles.