Program Coordinator – Workforce & Operations

Company Overview

Entryway is a national nonprofit organization with 501(c)(3) status that helps individuals and families move from homelessness into financial independence. The organization works alongside the multifamily housing industry to open pathways into stable employment, housing, and long-term opportunity.

Through collaborations with property management firms, employers, service providers, and community organizations, Entryway builds a coordinated support network. With more than 200 partner organizations across the country, the organization operates at the intersection of housing and employment through an established, industry-backed model.

Unlike nonprofits that focus only on housing or only on work, Entryway supports both at the same time. Participants are connected with living-wage jobs, benefits, and partner-based housing opportunities. Combined with training and individualized support, this creates a stronger foundation for lasting success.

In North Carolina, the Program Coordinator in Charlotte is central to putting this model into action by developing partner relationships, guiding participants from recruitment through placement, and supporting measurable outcomes such as hiring and retention.

Role Summary

Entryway is hiring a highly organized, proactive, and detail-focused Program Coordinator to run and support the workforce program in Charlotte. This position owns the program end to end, from participant recruitment and training coordination to job placement and retention follow-up, while keeping records accurate and operations running smoothly.

The right person will be comfortable switching between administrative work and direct interaction with participants and partners. Strong ownership, clear communication, and the ability to manage a busy, fast-moving environment are essential.

Work Location

This is a hybrid role with regular in-person presence in Charlotte, North Carolina, depending on program requirements.

Key Responsibilities

Program Coordination and Delivery

• Plan and run multi-week training programs, including finding instructors, handling logistics, managing calendars, and creating a positive participant experience.
• Build a strong pool of qualified participants through recruitment, screening, and onboarding.
• Keep participants engaged, responsible, and progressing through the program successfully.

Placement and Employer Partnership Support

• Develop and sustain productive relationships with employer partners.
• Match participants with job opportunities that fit their experience, strengths, and goals.
• Organize interviews and hiring steps.
• Support placement goals and help early hires stay employed.

Participant Guidance

• Create reliable, trust-based relationships with participants.
• Offer ongoing communication, direction, and accountability.
• Assist with resumes, job applications, interview practice, and follow-up steps.
• Help participants work through barriers that may affect successful completion.

Tracking, Reporting, and Records

• Keep participant records, attendance, and outcome data accurate and updated in real time.
• Make sure documentation is complete and reporting obligations are met.
• Maintain orderly and current systems, files, and records.

Operations and Administrative Support

• Manage schedules, communication, and day-to-day program logistics.
• Update tracking tools and program resources.
• Prepare written communications and assist outreach efforts.
• Support internal coordination and administrative needs as required.

Ownership and Initiative

• Take responsibility for program results from recruitment through final outcomes.
• Handle competing priorities carefully and with attention to detail.
• Spot issues early and act quickly to solve them.
• Follow through consistently and maintain accountability.

Requirements

• At least 2 years of experience in program coordination, workforce development, or a similar area.
• Strong planning and organizational abilities with close attention to detail.
• Ability to juggle several priorities and meet deadlines consistently.
• Excellent verbal and written communication skills.
• Comfort using spreadsheets, databases, or tracking tools such as Excel, Google Sheets, or CRM platforms.

Preferred Background

• Experience in workforce development, nonprofit programming, or social services.
• Background working with underserved communities.
• Experience supporting job placement or employer engagement.
• Familiarity with CRM or case management systems.

Success Traits

• Strong sense of ownership and consistent follow-through.
• Proactive, practical, and solution-focused approach.
• Clear communication with a wide range of audiences.
• Comfort balancing administrative duties with participant engagement.
• Ability to build trust with people facing employment barriers.
• Highly organized, careful, and detail-oriented.
• Motivated by measurable results and program impact.

Additional Information

This position has a direct effect on participants’ ability to secure employment and housing stability by helping ensure successful program completion, job placement, and continued employment.

Important Note

This job requires a strong sense of ownership, organization, and accountability. The coordinator will be responsible for keeping the program operating effectively and consistently producing strong placement and retention results, while maintaining clear and accurate tracking.

Compensation

The annual salary range for this role is $58,000 to $60,000.