Prison Support - HMP Erlestoke

Role overview

HMP Erlestoke is hiring an Operational Support Grade (Prison Support) to help keep the prison running safely and efficiently. This is a hands-on role within a supportive team, covering a mix of security, visitor management, and operational support tasks.

The position includes both desk-based duties and physically active work, such as lifting, carrying, and walking to escort vehicles across the prison site. It is a varied role in a busy environment where reliability and calm decision-making matter.

What the role involves

• Carrying out security checks and searches at the gate.
• Handling deliveries and supporting the movement of items into and out of the prison.
• Supervising visitors and helping manage site access.
• Monitoring phone calls and CCTV as part of day-to-day security support.
• Completing a combination of administrative and physical tasks across the prison grounds.

Who this role suits

No formal qualifications are needed for this position. It is well suited to someone who communicates clearly, stays composed in pressure-filled situations, and works well as part of a team. Good judgement and common sense are essential.

This role includes rotating shifts, with weekend and night working required.

Career development

This job offers a chance to build experience in a prison environment and gain a strong understanding of how a custodial setting operates. It may also open pathways to other prison roles, including the OSG to Prison Officer conversion route.

Training and support

Successful candidates will receive training along with opportunities to develop and progress within the service.

Pay and benefits

The advertised salary for this role is £30,491.

• 25 days of annual leave at the start, rising to 30 days after 10 years of service, calculated on a pro-rata basis.
• 9 days of bank, public, and privilege holidays.
• Access to a paid Level 2 apprenticeship in customer service.
• Eligibility for the Civil Service pension scheme.
• Season ticket loans.
• Retail discounts.
• Employee Assistance Programme.
• Cycle to Work scheme.

Additional information

This post is described as an extraordinary job carried out by someone with a strong sense of responsibility and commitment to public safety. The prison support officer will have limited contact with prisoners, though occasional interaction may occur depending on the site.

If you are looking for a fast-paced, active role where you can contribute to the safe running of a prison, this opportunity may be a good fit.