Operations Manager, Operations

Role overview

The Operations Manager is accountable for one functional area within a Fulfillment Center, such as Inbound, Outbound, or Change Ops. This role owns budgetary targets, people development, and operational outcomes for the assigned area. It also includes leading Area Managers, strengthening leadership capability, supporting team performance through coaching, and fostering healthy employee relations.

Core responsibilities

• Maintain a safe workplace for all associates and the wider team.
• Direct and support a team of Area Managers and TLs, with guidance extended to PAs and associates in operations.
• Own the department’s performance on safety, quality, productivity, and overall delivery goals.
• Plan ahead for workforce needs, forecast demand, evaluate performance, solve issues, and address staffing requirements.
• Assess work projections and set productivity expectations needed to meet daily building targets.
• Track BM rates and OP2 throughput commitments.
• Work closely with other Operations Managers and take part in cross-functional initiatives by adopting proven practices.
• Identify opportunities to improve processes and lead improvement efforts proactively.
• Develop a strong understanding of system-based order-processing interventions and communicate new process controls to teams.
• Lead ART events from a capacity-planning standpoint and prepare manpower, material, and machine requirements.
• Review machine and resource planning regularly and help reduce capacity bottlenecks in coordination with Resource Planning and Finance teams.
• Drive people-management best practices and remain accountable for Fulfillment Center compliance, Connections, and scorecard performance.
• Support employee growth, team development, and leadership building.
• Build familiarity with Flex levers, the technical aspects tied to the role, and Amazon ERP systems.
• Develop future leaders and strengthen the talent pipeline.
• Handle stakeholder management and project management responsibilities effectively.
• Coordinate across functions and sites to adopt and scale best practices and improvement initiatives.

Qualifications

• A bachelor’s degree or an equivalent qualification is required.
• Preference will be given to candidates with at least 3 years of experience as an Amazon blue badge/FTE employee.

Additional information

This opportunity is based in Hyderabad, Telangana, India, and is a full-time, on-site position. The employer notes an inclusive culture and provides workplace accommodation support during the application, hiring, interview, and onboarding stages for candidates who need adjustments.

Company: ASSPL - Telangana

Job ID: A10442019