Community Manager

About the Organization

The organization is centered on customer experience and relationship-building, with a focus on creating genuine connections through active engagement, strong service, and thriving communities. Teams across marketing, customer success, product, communications, and support work together to build brand support, deepen loyalty, and support long-term business growth.

Role Overview

This position is for an experienced Community Manager who can grow and nurture both online and offline communities while reinforcing brand visibility and customer relationships. The role calls for someone who can shape engagement plans, guide conversations across digital channels, encourage meaningful participation, and convert community insights into practical business actions.

Core Responsibilities

• Create and implement community engagement plans that align with business goals, brand principles, and customer engagement targets.
• Develop, oversee, and expand communities across social platforms, forums, messaging channels, and dedicated community tools.
• Plan and manage community content, conversations, events, and engagement drives that boost participation and advocacy.
• Work closely with marketing, customer success, product, communications, and support teams to ensure consistent messaging and a strong community experience.
• Handle questions, comments, concerns, and feedback in a timely and professional manner while maintaining a positive brand tone.
• Track and evaluate performance indicators such as growth, engagement, active users, sentiment, satisfaction, response time, and retention.
• Collect feedback, spot patterns, and share actionable recommendations with product, marketing, and leadership teams to improve offerings and customer experience.
• Coordinate webinars, online events, AMAs, community programs, ambassador initiatives, and customer advocacy activities.
• Oversee community rules, moderation standards, crisis response, and escalation workflows to keep the environment safe and welcoming.
• Identify and work with advocates, creators, influencers, and strategic partners to strengthen engagement and expand brand awareness.
• Prepare reports, dashboards, insights, and strategic updates for senior leadership.
• Drive ongoing improvements in community health, loyalty, advocacy, and engagement while supporting and mentoring community specialists and moderators.

Requirements

• A bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, Journalism, or a closely related discipline is preferred.
• Professional credentials in Community Management, Social Media Marketing, Digital Marketing, Customer Experience, or similar areas are an advantage.
• At least 5 years of experience in community management, social media management, customer engagement, communications, or comparable roles.
• Preferably 2 or more years of experience leading online communities, brand engagement initiatives, or cross-functional marketing work.
• Strong knowledge of community development, social media platforms, customer engagement approaches, content marketing, brand advocacy, and online reputation management.
• Hands-on experience with community tools such as Discord, Slack, Facebook Groups, Reddit, Circle, Discourse, or similar platforms, plus social media management and analytics tools.
• Exposure to CRM systems, customer feedback tools, Google Analytics, marketing automation software, Power BI, Tableau, and Microsoft Office is beneficial.
• Excellent communication, relationship management, conflict handling, organization, and problem-solving abilities.
• Strong skills in stakeholder management, presentations, and cross-functional collaboration.
• Ability to turn community feedback and engagement data into strategies that improve customer relationships and support business growth.
• Comfort working independently in a remote setting.

What We Offer

• Fully remote employment within the United Arab Emirates.
• A competitive compensation package.
• Opportunities for professional growth and development in community leadership.
• Exposure to digital engagement, customer experience innovation, brand development, and community-led growth initiatives.
• A flexible, collaborative work environment.
• A supportive culture built around teamwork, innovation, customer success, and continuous improvement.
• The chance to create active communities that enhance loyalty, advocacy, and long-term brand success.
• Clear progression opportunities across community management, customer experience, brand marketing, communications leadership, and executive roles.

Additional Information

This is a full-time remote position based in the United Arab Emirates. The role is described as mid-level to senior-level. No fixed salary figure, work schedule details, or application deadline were provided in the source.