Technical Program Manager

About the Company

Phaidra is focused on shaping the next generation of industrial automation. Its goal is to replace rigid, hard-coded control logic in factories, power plants, buildings, and similar facilities with AI-driven control systems that can learn and improve over time.

The company applies reinforcement learning to turn live sensor inputs into operational decisions and actions. Because industrial environments are typically highly instrumented and measured against clear performance indicators, they are especially well suited for this approach. Phaidra also enables subject matter experts to configure AI control agents without needing to write code.

The team brings experience from major AI achievements, including work on AlphaGo and reducing Google data center cooling energy by 40%, and it applies that experience to practical industrial use cases.

Phaidra’s culture is built around transparency, collaboration, operational excellence, ownership, and empathy. It is a fully remote organization with no physical office, headquartered in the USA and hiring internationally through a partner organization. Team members are distributed across the USA, Canada, the UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Role Overview

This role sits at the intersection of technical delivery, customer management, and cross-functional program leadership. The ideal candidate is highly organized, comfortable working independently, and capable of guiding complex customer deployments from planning through ongoing support. Strong familiarity with industrial controls, building automation systems, or cooling plant environments is important, along with a genuine interest in learning new industries and technologies.

This position is available at multiple levels, including mid-level and senior. Final title, leveling, and compensation will depend on the candidate’s background, skills, and interview performance.

Key Responsibilities

You will be responsible for delivering large and complex customer programs end to end, coordinating multi-site, multi-product, and highly customized deployments while maintaining customer satisfaction after launch.

You will define program strategy, schedules, milestones, staffing needs, and risk plans across multiple concurrent efforts, making sure execution stays aligned with both customer goals and internal priorities.

You will act as the main customer-facing program leader and a trusted advisor, helping customers work through technical and operational challenges and offering practical recommendations.

You will partner closely with engineering and product teams to ensure customer solutions are configured correctly and delivered according to each site’s requirements and timeline.

You will manage complex engagements independently, handle ambiguity, and keep scope, schedule, and quality under control even when priorities compete.

You will communicate with executive stakeholders, translating technical complexity, progress updates, and risks into clear and actionable information.

You will identify delivery risks, workflow gaps, and inefficiencies, then drive improvements to playbooks, processes, and internal operations.

You will help shape customer strategy by connecting changing customer needs to long-term product direction and by feeding structured insights back to product teams.

You will maintain and improve program management standards, including documentation practices, onboarding approaches, and delivery frameworks.

You will own detailed program records such as milestone tracking, customer decisions, technical requirements, and customer-facing documentation.

You may also lead internal initiatives that improve product capabilities, deployment methods, or operational tooling.

You will mentor other technical program managers, share practical guidance during onboarding, and help newer team members manage their first customer deployments.

You will choose the right project management approach for each situation, using Agile, Waterfall, or a hybrid model as needed.

You will also use AI tools thoughtfully to speed up work, improve output quality, and model effective AI-assisted workflows for others.

Requirements

The role calls for at least 5 years of experience in technical program management or project management, with a track record of leading complex, cross-functional work.

You should be able to run large, technically involved customer programs on your own, even when the situation is ambiguous.

Experience working with enterprise clients and distributed cross-functional teams is important.

You must be able to explain complex technical ideas clearly to both technical audiences and non-technical stakeholders, including executives.

Strong capability in stakeholder management, risk management, and large-scale program execution is expected.

You should be able to convert both stated and unstated customer needs into structured requirements and help influence product and engineering priorities.

Experience in at least two of the following areas is required, with working knowledge of the others: data centers, industrial controls and automation systems, HVAC and mission-critical cooling systems, and AI or machine learning applications in industrial settings.

You should be comfortable using a variety of program management tools and methods, including Agile, Waterfall, and risk management frameworks.

Excellent documentation and organizational habits are necessary, especially when building repeatable and scalable processes.

A bachelor’s degree in a relevant field or equivalent practical experience is required.

Preferred Experience

Experience driving process improvement and operational excellence initiatives will be considered a strong advantage.

Background in cross-functional technical delivery involving engineering, research, and product teams is valuable.

Prior success mentoring, coaching, and developing teammates is preferred.

Experience shaping product strategy through customer feedback and program learnings is also beneficial.

Project Management Professional (PMP) certification or an equivalent credential is preferred.

Onboarding and First 90 Days

During the first 30 days, you will complete onboarding, learn about the company and product, read internal documentation, join customer calls related to installations, get familiar with scheduling tools and processes, and meet members of the Customer Success team to understand current strengths and opportunities.

By 60 days, you should have a solid understanding of the company’s work, be building relationships across teams, be comfortable with internal processes and software, learn how to manage customer support issues and service agreements, and begin contributing to project and process documentation.

By 90 days, you are expected to be fully integrated into the Customer Success team and broader organization, begin managing your own customers and projects, and contribute to improving internal processes and documentation.

Interview Process

All interviews are conducted over Google Meet, and candidates must keep their camera on during calls.

The interview sequence includes conversations with People Operations, the Hiring Manager, a Technical Program Manager team member, a Solutions Engineering team member, and finally a culture-fit discussion with the co-founders.

Compensation

This role includes base salary and equity. Compensation varies by level, geography, qualifications, experience, education, competencies, and location, and final pay may fall outside the listed ranges depending on circumstances.

Senior Level — United States Residents

• Tier 1: USD 114,400 to USD 171,600
• Tier 2: USD 108,680 to USD 163,020
• Tier 3: USD 102,960 to USD 154,440
• Tier 4: USD 97,240 to USD 145,860

Senior Level — Canada Residents

• Tier 1 (Vancouver): CAD 119,715 to CAD 179,573
• Tier 2 (Toronto): CAD 111,343 to CAD 167,600
• Tier 3 (Montreal): CAD 95,776 to CAD 143,665
• Tier 4 (Smaller cities / rural areas): CAD 87,800 to CAD 131,686

Mid-Level — United States Residents

• Tier 1: USD 90,400 to USD 135,600
• Tier 2: USD 85,880 to USD 128,820
• Tier 3: USD 81,360 to USD 122,040
• Tier 4: USD 76,840 to USD 115,260

Mid-Level — Canada Residents

• Tier 1 (Vancouver): CAD 94,600 to CAD 141,900
• Tier 2 (Toronto): CAD 88,290 to CAD 132,434
• Tier 3 (Montreal): CAD 75,667 to CAD 113,516
• Tier 4 (Smaller cities / rural areas): CAD 69,371 to CAD 104,056

Benefits and Perks

The company offers a fast-moving, collaborative environment where individual work can directly influence the organization’s direction. The role is fully remote and comes with competitive pay, meaningful equity, and broad professional growth opportunities.

• Training is a core part of the experience, including functional, customer immersion, and development training.
• Medical, dental, and vision coverage is available, with exact details depending on region.
• Unlimited paid time off is offered, with a required minimum of 20 days each year.
• Paid parental leave is available, subject to regional variation.
• Flexible stipends may be used for home office setup, wellbeing, and professional development.
• A company MacBook is provided.

Not every benefit listed applies to temporary workers such as interns.

Remote Work Culture

The company uses a deliberate remote-working model inspired by documentation-heavy, asynchronous organizations. Communication is designed to support focus and flexibility across time zones, while still keeping teams connected through Slack, video calls, weekly all-hands meetings, and virtual social activities.

Equal Opportunity

Phaidra is committed to fair hiring and employment decisions based on merit, qualifications, and competence. It does not discriminate based on race, color, religion, gender, national origin or ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or other legally protected characteristics. The organization welcomes diverse candidates and aims to maintain an inclusive workplace.