Project Coordinator

Role overview

As a Project Coordinator in Operations, you will help deliver client projects smoothly and accurately. The role centers on understanding how the platform functions so you can configure it to suit customer needs and support implementation work from a practical, non-coding perspective.

Over time, you will deepen your knowledge of the platform and its rollout process, while taking on more client contact. The long-term expectation is that you will grow into independently managing projects from start to finish, while still staying involved in configuration tasks.

This opportunity is well suited to someone at the start of their career who wants to build experience in a SaaS setting and develop project coordination and client-facing skills.

You should bring a practical, proactive approach and the ability to communicate clearly with both internal teams and clients.

This position is not intended for software development, coding, or advanced technical IT work. The emphasis is on coordinating teams and tasks, setting up the platform functionally, and handling client requests in a SaaS environment.

Key duties

Day to day, the role includes configuring the platform for client requirements, keeping setups accurate and consistent, and making sure quality standards are met.

You will also monitor project timelines, help keep deadlines on track, and work closely with Sales, Operations, Product, and Tech teams to move work forward efficiently.

Another important part of the role is managing tickets and client requests in an organized way, assessing needs, suggesting suitable solutions, and following each request through to closure.

You will create and update documentation for users and internal stakeholders, support process improvements, and help enhance the overall client experience.

Client support will also be part of the job, including helping during implementation and providing user training to support successful adoption of the platform.

What the employer is looking for

The ideal candidate is junior-level and eager to learn, especially within a SaaS business. A genuine interest in digital products and platforms is important, along with the desire to grow into project management and client interaction responsibilities.

Success in the role will depend on being able to take initiative, stay organized, manage several priorities at once, and work in a solution-focused way. Clear written and verbal communication is essential, as is the ability to explain ideas to different audiences.

You should be comfortable using Microsoft Office tools, including Excel, PowerPoint, and Word, and willing to learn new systems quickly.

Fluency in both French and English, spoken and written, is required.

Experience in project coordination or task management is an asset, as is prior exposure to a SaaS environment or digital/web-based tools. Familiarity with ticketing systems or CRM platforms such as Salesforce, HubSpot, or Dynamics is helpful but not mandatory.

Employment details

This is a permanent full-time position based in the Greater Montreal Metropolitan Area, Canada.

You will report to the Head of Implementation and work within the Operations department.

Benefits and support

The company offers support for your wellbeing and long-term growth, including integrated mental health and wellbeing support, medical and dental coverage, and vacation starting at 3 weeks.

Additional benefits include Wellness Days and an Annual Giving Day so you can focus on yourself or contribute to your community, plus a company-wide shutdown at year-end to rest and recharge.

For development, you will have access to a LinkedIn Learning license to support upskilling and professional growth.

Application and hiring process

The employer considers applicants who may not meet every listed requirement, especially where transferable skills and learning potential are strong. The focus is on finding someone who can succeed with the right support and development.

The company is an equal opportunity employer and does not discriminate on the basis of gender identity or expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. A diverse and inclusive workplace is actively supported.

Applicants can expect a reply within 15 working days. The hiring process includes an initial discovery call with a recruiter, a first interview via Microsoft Teams, and an additional interview with the stakeholders you will work closely with.

If any adjustments are needed during the hiring process, candidates are encouraged to share that request so the process can be made accessible.