Inside Sales Associate

About Sundays for Dogs

Sundays for Dogs is a founder-led direct-to-consumer brand that is changing the way people think about dog food. The company makes human-grade, air-dried meals designed to support long, healthy lives for dogs, and it operates around a shared set of values that shape both the work and the way teammates treat one another.

Headquartered in Cleveland, Ohio, the company has a largely remote workforce of about 50 full-time employees spread across the United States. Although the team works remotely on a daily basis, everyone gathers in person once each quarter because relationship-building is a priority. Today, the business is fully DTC and subscription-led, and it is scaling thoughtfully with a long-term mindset.

About the Team and Role

The Inside Sales team is a newly created function built to drive new customer acquisition while also supporting early retention. It is a small, high-performing group of 3 to 5 experienced sales professionals who are comfortable with outbound calling, goal achievement, and authentic conversations with customers who care deeply about their dogs.

In this Brand Ambassador role, you will often be the first live representative a new customer hears from at Sundays. Your work will include reaching out to leads, converting new subscribers, and keeping customers engaged throughout the early part of their journey. You will sell to both prospective and existing customers across the lifecycle, with long-term retention as the main objective. This is a performance-driven sales position with targets, commission, and recurring incentives.

Day-to-Day Work

• Place a high volume of outbound calls to new leads and recent customers, turning interest into active subscriptions.
• Own the first 90 days of the customer relationship by following up proactively and keeping new subscribers informed and engaged through their first three deliveries.
• Address objections confidently, whether they relate to pricing, feeding questions, or general uncertainty, and use those conversations to win trust and close the sale.
• Maintain a disciplined pipeline by recording activity, tracking results, and keeping the CRM accurate and up to date.
• Work closely with the Concierge and Care teams to ensure smooth handoffs when a customer needs support beyond sales.
• Represent the Sundays brand with enthusiasm and authenticity in every conversation.

Requirements

• 3 to 5+ years of direct sales experience in inside sales, B2C phone sales, subscription sales, or DTC; customer service experience by itself is not enough for this role.
• A strong history of meeting or exceeding targets, with the ability to discuss your numbers clearly and confidently.
• Excellent spoken communication skills that come across as clear, warm, persuasive, and self-assured on the phone.
• Ability to build rapport quickly, handle objections without relying on a script, and close deals in a natural, non-pushy way.
• Genuine enthusiasm for dogs and a real connection to the Sundays mission.
• Preference for candidates who are remote or willing to travel to Cleveland on a monthly basis.

Why Join Us

Sundays for Dogs values people who care deeply. The team is made up of dog lovers who want to help dogs live healthier, longer, and fuller lives. The company emphasizes psychological safety, honest communication, and continuous learning.

The culture is collaborative, intellectually curious, and grounded in a shared desire to understand how and why things work. Successes are celebrated together, setbacks are treated as learning opportunities, and teammates are expected to treat one another with respect and humor. Decisions are made with the dogs and families served by the brand at the center.

For this team in particular, strong performance is recognized and rewarded because great sellers are expected to receive more than just a base salary.

Compensation and Benefits

• Competitive base pay plus commission and regular performance incentives tied to individual and team goals.
• 401(k) plan with employer match.
• Annual work-from-home stipend to support your workspace.
• Medical, dental, and vision coverage, with the company paying 80% of the cost.
• Subscription benefits for your dog.
• Parental leave and PAWrental leave for families, including pet families.
• Discounted pet insurance.

Recruiting Scam Alert

The company has warned applicants about scammers pretending to represent Sundays for Dogs and asking candidates to interview through Microsoft Teams.

• Interviews are not conducted on Microsoft Teams.
• Scheduling messages will only come from @ats.rippling.com or @sundaysfordogs.com.
• If communication comes from any other email domain or asks you to move outside those channels, it is not legitimate.
• Do not share personal or confidential information if you are unsure about a message.
• If you want to verify a communication, contact people@sundaysfordogs.com directly.